Wayfair is willing to sacrifice margin for CX that will fuel long-term growth. Wayfair Rewards can get customers to up their annual spend beyond the current average of $600, CEO Niraj Shah said. “The loyalty program is meant to bend that curve.” May 1, 2026 by
Dave & Buster’s CEO: Guest experience Ôcan never exceed’ staff experience. The company is reducing turnover, increasing engagement and “fostering a collaborative culture” among its employees as it aims to drive traffic, Tarun Lal said. April 1, 2026 by
Stitch Fix’s CX investments drive engagement, but growth not yet in reach. The company’s Stylist Connect feature has boosted client retention, contributing to its goals for long-term, durable active client growth by fiscal year 2027. March 12, 2026 by
Kohl’s is investing in a better omnichannel experience. Is it enough? Kohl’s is making it easier for customers to engage with the company online and in-store, but the changes may not address the brand’s core CX problems. March 11, 2026 by
